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Job Summary:

At COPA, the Human Resources Specialist is an integral member of the Patient-Centered Primary Care Home. The primary role of the Human Resources Specialist is to perform administrative tasks and services to support effective and efficient operations of COPA’s Human Resources team. This role provides outstanding customer service to all internal COPA team members, job applicants and external partners.

The role of the Human Resources Specialist will include but is not limited to the following duties:
• Assists in all aspects of the recruiting process including posting new positions, screening candidates, coordinating interviews with hiring managers and processing reference and background checks.
• Conducts or assists with new hire orientation.
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate HR, payroll, or management team members.
• Maintains the integrity and confidentiality of human resource files and records.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Performs periodic audits of Human Resources files and records to ensure that all required documents are collected and filed appropriately.
• Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events and recruiting events.
• Performs other duties as assigned.

The right candidate has a history of positive interactions in team environments and friendly demeanor to staff, patients and families of all backgrounds. COPA support teams and providers are a close-knit group that collaborates to ensure all children are well served. We foster a collaborative environment focused on exceeding our patient and families’ expectations and offer our team members a competitive total pay and benefits package.

QUALIFICATIONS
Education and Certification:
• Associates or Bachelors degree in related field preferred.
• Professional HR Certification such as SHRM-CP®, SHRM-SCP®, PHR® and SPHR® preferred.
• Valid Oregon Driver’s License.

Experience:
• Two years of Human Resources or recruiting experience preferred.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with or the ability to quickly learn human resource information system, and similar computer applications; prior experience with ADP preferred.
• Proficient with Microsoft Office Suite.
• Bilingual in Spanish and English a plus.

About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.

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